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Last Updated: 10/09/2025
1. Overview
Groomit (“we,” “us,” or “our”) operates an online and mobile marketplace connecting users with professional groomers and personal-care providers. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our websites, use our apps, or interact with our services (collectively, the “Services”).
By using Groomit’s Services, you agree to this Privacy Policy and to our Terms of Service (https://www.groomit.me/terms), which include binding arbitration and a class-action waiver.
2. Information We Collect
We collect information in three ways:
A. Information You Provide
Name, email, phone number, mailing address.
Payment details (processed securely via third-party payment processors).
Appointment and service preferences.
Account credentials and communication preferences.
Photos or pet images uploaded for booking or profile purposes.
B. Information Collected Automatically
Device type, operating system, browser, IP address.
Geolocation data (if you grant app permission).
Usage analytics, cookies, and log files to improve performance.
C. Information from Third Parties
Background or identity checks (for groomers or contractors).
Marketing or referral partners who help us promote Groomit.
3. How We Use Your Information
We use your information to:
Provide and personalize our Services.
Schedule and manage bookings.
Communicate about appointments, account updates, and promotions.
Process payments and send receipts.
Improve and secure our website, apps, and technology.
Comply with legal obligations and resolve disputes.
We never sell your personal data.
4. SMS and Email Communications
By providing your mobile number or email, you consent to receive service-related and promotional communications from Groomit.
Message and data rates may apply.
You can opt out at any time by replying STOP to SMS or clicking “unsubscribe” in emails.
We process opt-outs within 24 hours and synchronize suppression lists across all marketing vendors.
We retain proof of consent and opt-out logs for compliance purposes under the Telephone Consumer Protection Act (TCPA).
5. Opt-Outs and Preferences
You may:
Update account information in your profile.
Request deletion or correction of your data.
Opt out of marketing texts or emails at any time.
Disable cookies in your browser (which may affect site functionality).
To submit a privacy request, email help@groomit.me.
6. Data Retention
We retain personal information only as long as needed for the purposes described here, to comply with legal obligations, or to resolve disputes. Inactive accounts may be deleted or anonymized after 24 months of inactivity.
7. Data Sharing and Disclosure
We share data only with:
Service providers (payment, analytics, customer support, SMS vendors).
Groomers / service providers performing booked appointments.
Legal authorities if required by law or court order.
Successors or acquirers in case of merger or sale.
All vendors are contractually required to protect your data and honor opt-outs.
8. Security
We use SSL encryption, secure databases, and regular monitoring to safeguard your information. Despite these efforts, no system is 100% secure. If a data breach occurs, we will notify affected users within a reasonable time as required by law.
9. Mobile App Permissions
The Groomit mobile app may request access to:
Camera and Photos: for profile or service images.
Location: to show nearby groomers or confirm service addresses.
Permissions can be managed or revoked anytime in your device settings.
10. Children’s Privacy
Groomit is not directed to children under 13, and we do not knowingly collect data from them. If you believe a minor has provided personal data, contact us to delete it.
11. Data Transfers
Groomit stores and processes data in the United States. If you access our Services from outside the U.S., you consent to the transfer and processing of your data under U.S. law.
12. California and State Privacy Rights
If you are a resident of California or another U.S. state with privacy laws, you may have the right to:
Request disclosure of collected data categories.
Request deletion or correction of your data.
Opt out of certain data sharing.
To exercise these rights, email help@groomit.me. We will respond within statutory timeframes.
13. Updates to this Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email, SMS, or in-app notice, and your continued use of our Services after notice constitutes acceptance of the updated terms.
14. Contact Us
For privacy or data-protection questions, please contact:
Groomit Privacy Team
Email: help@groomit.me
Mail: Groomit for Pets LLC., 1091 Yonkers Ave, Yonkers, NY 10704
We use cookies to help improve your experience of our website at https://www.groomit.me. This cookie policy is part of Groomit for pets LLC privacy policy. It covers the use of cookies between your device and our site.
We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.
If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from https://www.groomit.me. In such a case, we may be unable to provide you with some of your desired content and services.
What is a cookie?
A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself.
Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store your user settings (e.g. time zone, notification preferences), and to personalize your content (e.g. advertising, language).
Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.
Cookies set by other sites and companies (i.e. third parties) are called third-party cookies They can be used to track you on other websites that use the same third-party service.
Types of cookies and how we use them
Essential cookies
Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing.
We use essential cookies to enable certain functions on our website.
Performance cookies
Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. They do not collect personal information about you.
We use performance cookies on our site.
Functionality cookies
Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customized, enhanced, or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party services.
We use functionality cookies for selected features on our site.
Targeting/advertising cookies
Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service.
Last Reviewed: October 9, 2025
This Acceptable Use Policy (“Policy”) forms part of the Terms of Service of Groomit for Pets LLC (“Groomit,” “we,” “us,” or “our”). It applies to all users of the Groomit platform, including customers, groomers, and other independent service providers (collectively, “Users”). Our goal is to ensure that Groomit remains a safe, fair, and lawful marketplace for everyone who uses it — whether to book services or to offer them as an independent professional.
1. Professional Independence
All groomers and service providers using Groomit operate as independent contractors. Groomit does not employ, supervise, or control groomers and does not determine pricing, schedules, or work methods. Each groomer is solely responsible for their own conduct, services, and business operations.
2. Prohibited Conduct
Users (including groomers and customers) may not engage in the following activities while using Groomit’s website, app, or services:
Unlawful or fraudulent activity, including theft, fraud, or impersonation.
Spam or unsolicited communication — sending or encouraging unsolicited messages, marketing texts, or promotions without consent.
Harassment or abuse — threatening, defaming, or intimidating other users, groomers, employees, or support staff.
Discrimination or hate speech — any conduct that discriminates based on race, religion, gender, orientation, disability, or any protected status.
Posting or sharing misleading, obscene, or copyrighted content without permission.
Data misuse — collecting or using another user’s or groomer’s personal information outside the Groomit platform.
Fake accounts, reviews, or bookings — creating false identities or manipulating feedback or ratings.
Security interference — attempting to hack, reverse-engineer, or access restricted areas of the platform.
Payment circumvention — arranging or performing off-platform transactions to avoid Groomit’s systems or fees.
3. Groomer Responsibilities
Groomers using Groomit agree to:
Maintain valid professional licenses or permits where required.
Provide accurate availability, pricing, and service information.
Conduct themselves professionally during all customer interactions.
Keep customer data confidential and use it only for fulfilling booked services.
Follow safety, hygiene, and animal welfare standards.
Avoid representing themselves as Groomit employees or agents.
4. Customer Responsibilities
Customers agree to:
Provide accurate information when booking appointments.
Treat groomers respectfully and ensure pets are safe, healthy, and prepared for grooming.
Avoid abusive or discriminatory behavior toward any groomer or staff.
Not solicit groomers to perform off-platform or cash transactions.
5. Enforcement and Remedies
Violations of this Policy may result in:
Warning, temporary suspension, or permanent account termination.
Removal of offending content or listings.
Legal or regulatory reporting when required.
Groomit reserves the right to investigate and take any action necessary to protect its platform, users, and reputation. No refunds or credits are owed for interruptions caused by enforcement actions.
6. Reporting Violations
To report abuse, misconduct, or unauthorized activity, please contact:
📧 help@groomit.me
Groomit investigates reports promptly and takes appropriate action.
7. Relationship to Other Policies
This Policy must be read together with our Terms of Service, Privacy Policy, and Cookies Policy. All documents collectively form the Groomit User Agreement and govern your use of the platform.
8. Updates
We may update this Policy periodically to reflect changes in law or platform operations. Material updates will be posted on our website, and continued use of Groomit after notice constitutes acceptance of the revised version.
© 2025 Groomit for Pets LLC. All rights reserved.
Groomit for Pets LLC., 1091 Yonkers Ave, Yonkers, NY 10704