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Cancellation Policy
We understand that plans can change, and we aim to keep our policy fair for both customers and groomers. When you book a grooming session, our groomers reserve that time slot exclusively for you, meaning they cannot accept other appointments.
If a cancellation occurs too close to the appointment time, the groomer may lose income and have difficulty filling that slot. Once the groomer is on the way or has arrived, they have already invested time, gas, and effort, which is why cancellation and rescheduling fees are structured accordingly.
Cancellation & Rescheduling Fees
| Cancellation Timing | Customer Fee Charged | Reschedule 50% OFF |
|---|---|---|
| 24+ hours before service time | Free | Free |
| Less than 24 hours before service time | $30 | $15 |
| Once the groomer is on the way | $60 | $30 |
| Once the groomer has arrived | $100 (max) | $50 |
| In-Progress Appointment | Up to full price | Up to full price |
Refund to Your Original Payment Method
Recurring Bookings
- Each appointment in a recurring plan is treated separately for cancellations and reschedules.
- You can cancel your entire recurring plan at any time without paying any fees. However, upcoming appointments from your plan that have already been charged will have the same cancellation & rescheduling policy as above.
- If you cancel an appointment within the cancellation period (e.g., less than 24 hours before service time, when the groomer is on the way, or after arrival), standard cancellation fees will apply.
This policy ensures fairness while keeping bookings flexible. We appreciate your understanding that last-minute changes affect not only your groomer but also other pet parents who may have needed that slot.