Cancellation Policy

Cancellation by Pet Owners (Any Package)

Free Cancellation or Reschedule:

You can cancel or reschedule your appointment at no charge if:

• The confirmation is pending for the groomer.
• You cancel or reschedule before 6 PM the day before your appointment.
• The confirmed groomer is no longer available.

Reschedule and Cancellation Fees:

Fees apply depending on the notice you provide:

• 50% fee: If you cancel or reschedule after 6 PM the day before your appointment and the groomer is confirmed.
• 75% fee: If you cancel when the groomer is on the way to your appointment.
• No refund: If you cancel after the groomer arrives at your location.

Cancellation by Groomers (Any Package)

We understand that unexpected situations may arise. If your groomer cancels your appointment, you can:

• Reschedule for a different date at no additional cost.
• Cancel entirely and receive a full refund.

Appointment Timing

We strive to be on time. If delays occur, we will notify you and offer the option to reschedule at no additional cost. Please allow for a 30-minute window around your scheduled appointment time.

Client Responsibilities

• Be Prepared: Have your pet ready within 10 minutes of the groomer's arrival. For in-home appointments, have towels, a sink, and a vacuum available.
• Communicate Issues: Disclose any behavioral, health, or matting concerns beforehand.
• Pet Safety: If your pet is deemed unsuitable for grooming (e.g., aggression, anxiety, illness), a full refund will not be issued due to travel and lost appointment opportunities.

Cancellation by Pet Owners (Rebooked by Groomers – Any Package)

If you confirm the rebooked appointment, you will be charged 2 days before the service date.

Free Cancellation:

You are eligible for free cancellation if any one of the following conditions is met:

• You do not confirm the appointment.
• The confirmation is pending from the groomer.
• You cancel or reschedule before 6 PM the day before the appointment.
• The confirmed groomer is no longer available.

Reschedule and Cancellation Fees:

Fees apply depending on the notice you provide:

• 50% fee: If you confirm, cancel, or reschedule after 6 PM the day before your appointment and the groomer is confirmed.
• 75% fee: If you confirm and cancel when the groomer is on the way to your appointment.
• No refund: If you cancel after the groomer arrives at your location.

Recurring Bookings

Individual Appointment Policy:

Each appointment in a recurring plan is treated as a separate booking for cancellation and rescheduling purposes.

Cancellation or Plan Termination:

Canceling or terminating a recurring plan applies the standard cancellation policy to all upcoming scheduled appointments.

Rescheduling:

Schedule adjustments must be made individually for each appointment in a recurring plan and adhere to the timelines above.

Charged Appointments:

If a recurring booking is canceled before 6 PM the day before service time, the amount will remain as a credit in your account for future use.