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Groomit is the first pet grooming marketplace that connects pet owners with professional groomers. We offer top-quality services at affordable prices, performed in the convenience of your home or our mobile van.
To ensure the safety and security of your account:
We process payments securely via credit card, as all appointments are charged when they are booked. We do not request payment by cash or check for safety and transparency.
Check detailed pricing for packages and add-ons at www.groomit.me/pricing. Enter your address, pet type, and other details to see package prices.
| Package | Includes | Booking Policy |
|---|---|---|
| Gold | Haircut, nail trimming, dry brush out, sanitary trim, ear cleaning, blow dry, and cologne. | Book anytime |
| Silver | Nail trimming, dry brush out, ear cleaning, blow-dry. | Book anytime |
| Eco | Haircut, nail trimming, dry brush out, sanitary trim, ear cleaning, blow dry, and cologne. | Book at least 7 days in advance |
You can book multiple dogs or multiple cats in a single appointment. Dogs and cats cannot be booked together in the same appointment.
On average, grooming takes 1-3 hours, depending on the pet’s size, coat condition, and selected services.
Once you book your appointment, the charge will be applied to all packages.
Tip via the app or website under “My Appointments” after the service. Cash tips are also accepted.
Verification protects against fraud. A temporary debit may appear for verification purposes. A small verification amount will be charged to your card, and you should enter the exact amount reflected on your statement. The amount/s will be voided automatically within 24 hours.
Use our coverage checker to see if your address is within our service area. Major areas include:
Join our waitlist here to get notified when we start servicing your location.
| Package | Includes | Booking Policy |
|---|---|---|
| Gold | Haircut, nail trimming, dry brush out, sanitary trim, ear cleaning, blow dry, and cologne. | Book anytime |
| Silver | Nail trimming, dry brush out, ear cleaning, blow-dry. | Book anytime |
| Eco | Haircut, nail trimming, dry brush out, sanitary trim, ear cleaning, blow dry, and cologne. | Book at least 7 days in advance |
The de-matting fee covers the additional time, attention, and specialized care required to safely remove matting from your pet's coat. It also accounts for the extra wear and maintenance on grooming tools and equipment used during the process.
| Feature | Mobile Van | In-Home Grooming |
|---|---|---|
| Location | Groomer’s van near your home | Inside your home |
| Requirements | None, fully equipped van with water. | Water supply / Sink or bathtub, towel, and a secure surface |
| Best For | Limited space, convenient drop-off | Pets comfortable in-home |
| Scenario | Fee |
|---|---|
| Reschedule before 6 PM Day before service time. | No fee |
| Reschedule after 6 PM Day before service time. | 50% of total amount |
| Reschedule while groomer is en route | 75% of total amount |
| Reschedule after groomer arrives | 100% of total amount |
Find your last appointment under “Completed” and select “Rebook.”
A recurring booking allows you to schedule regular grooming appointments for your pet at a discounted price at intervals that suit your needs, such as every 4, 6, 8, or 12 weeks.
Recurring booking is ideal for busy pet parents who want to ensure their pets always look and feel their best. It’s also perfect for health-conscious owners who understand the importance of a consistent grooming schedule as recommended by experts.
You can set up a recurring booking directly in our app or website. During the booking process, select a package, and you will be presented with two options: "One-Time" or "Recurring." Choose "Recurring" to set up your plan, and then select the frequency that works best for you (4, 6, 8, or 12 weeks).
Your recurring booking will be scheduled based on your selected frequency, time, and groomer. We will aim to keep the same groomer, day, and time as previous appointments whenever possible.
If you reschedule a booking, future recurring appointments will automatically adjust based on the new date of your last grooming service, ensuring your pet stays on a consistent schedule.
You will be charged 7 days before each appointment. At this time, you will also receive a notification to inform you of the charge. This notification gives you the chance to adjust the date, time, or cancel the appointment if needed.
Yes, you can update your schedule anytime by selecting a new frequency. Date and Time will be available to be updated once the appointment is created 7 days before the upcoming appointment.
No, you are charged individually for each appointment, 7 days before the scheduled date. This ensures flexibility and convenience for managing your recurring bookings. Recurring appointments can be canceled at no charge until the appointment is billed, then, it will be subject to the standard cancellation policy for any upcoming schedule.
There are no charges for canceling your recurring subscription. However, if an appointment has already been charged, cancellation policies will apply for that specific appointment.
Refunds or credits depend on the timing of the cancellation. If an appointment is canceled before the 24-hour window prior to the appointment, you may be eligible for a refund or credit. Otherwise, the standard cancellation policy applies.
Yes, you can transfer a recurring appointment to another pet within the same household. Please contact our support team to make the necessary adjustments.