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Groomit is the first pet grooming marketplace connecting pet owners and groomers. By connecting owners and groomers directly, Groomit offers top-quality services at affordable prices, all performed in the convenience and comfort of your home or our mobile van.
Our groomers are selected through Groomit proprietary vetting system while fully insured and trained.
We excel in ensuring your pet receives all the grooming they need to a professional standard. Our groomers have a passion for pets like no other, and to top it all off, they perform their work in your home!
We only use all-natural products while providing a low-stress and comfortable grooming experience.
Pick it!
Choose one of our three grooming packages for your dog or cat. Personalize their experience by selecting some of our organic shampoos and optional add-ons.
Book it!
Schedule an in-home or mobile pet grooming appointment for when it is most convenient for you. We even offer same-day appointments.
Groom it!
Now you can simply sit back and relax! Your pet groomer is on their way, and your pet will soon look and feel fabulous.
Our App is available in the Play Store for Android and App Store for Apple. You can download the app here. We also have the option for booking from a desktop computer.
When signing up, it is important to provide a phone number to ensure the safety and well-being of the pet.
Also, the groomer might contact you if any issues arise during the grooming process. Having a phone number will allow us to send you updates regarding your appointment, and our groomer might call you for instructions on the way to your home.
Verify your phone number now to ensure the safety and security of your account. With phone number verification, you can rest easy knowing that only you have access to your sensitive data.
Groomit requires your credit card information to secure your appointment booking. This ensures a smooth experience and allows them to process any potential fees and refunds. Never pay by check or cash.
Groomit offers not only web booking but mobile app booking. Schedule from your phone, just download the app here and follow the instructions.
To recover your password go to the Sign-in page at https://groomit.me/user and press on Forgot your password? And follow the instructions.
Please try again; if you can’t recover your password, please contact our customer service for assistance through the app or send an email to help@groomit.me
To update your email address, please contact our customer service for assistance through the app or email at help@groomit.me with the subject line: I need to update my email address.
On the mobile app, go to the menu and enter “my account” under your profile, press the edit button, and you can update your phone number.
Groomit offers not only mobile app booking but web booking. To book from your computer, just go to https://www.groomit.me/book
To provide the best service and keep your information confidential, we need you to sign up and fill out the requested form.
Currently we only accept app and web bookings, for Customer Service you can call (888) 396-7170
Never use cash or check to pay for a Groomit service. All the payments at groomit are processed via the app or the web. You can tip the groomer via our app or with cash.
NOnce the booking is completed, you can go to the Groomit or Web app under “My Appointments” and tip the groomer. You can also tip your groomer on cash after the appointment.
Card verification protects merchants and customers against fraud caused by lost or stolen cards.
After entering your credit card information, we will debit a temporary amount from your bank account. To verify your payment method, you must enter this amount in the form from your bank statement.
If you still have issues, please contact our customer service through the app or email at help@groomit.me with the subject line: I can’t verify my credit card.
please contact our customer service through the app or email at help@groomit.me with the subject line: I can’t verify my credit card.
Go to my account in the payment method section and press Add New.
With Gold and Silver services, your card is charged a hold amount at the time of booking, similar to reserving a hotel. You will see an authorization hold amount charge for the transaction. This will convert into a full charge after the booking is completed. Never pay by check or cash. With the Eco package, the service is prepaid.
Only the Eco package is prepaid. Silver and Gold services are paid once the appointment is completed.
We have availability in the following areas. To make sure we cover your address, please enter it here.
The available areas in New York are Manhattan, Bronx, Brooklyn, Staten Island, Dutchess, Kings, Nassau, Putnam, Richmond, Rockland, Suffolk, and Westchester.
Atlantic, Bergen, Bergen, Burlington, Camden, Cape May, Cumberland, Essex, Gloucester, Hudson, Hunterdon, Mercer, Middlesex, Monmouth, Morris, Ocean, Passaic, Somerset, Sussex, Union, Warren
Yonkers • New Rochelle • White Plains
Eastchester • Portchester • Scarsdale
Valley Stream • Hempstead
Hicksville • Riverhead
Hamptons • Massapequa
Miami • Fort Lauderdale • Orlando • Naples • Tampa
West Palm Beach • Boca Raton
Hollywood • Aventura
Stamford • Bridgeport • Danbury
New Haven • Norwalk
Denver • Boulder • Aurora
Colorado • Springs
Dallas • Fort Worth • Houston
Arlington • Plano • Irving • Garland
Denton • Frisco • Austin • San Antonio
Atlanta
Las Vegas
Columbus
Phoenix
Press here and enter your address to know if we cover your area.
For package info and pricing, please check www.groomit.me/pet-grooming-prices. Please follow these steps: Enter your address info in the location bar, select it from the drop-down list, select the pet type, breed, and size, then hit "search" to have the prices showing for each package.
Vaccinated against rabies, distemper, and Parvo-Virus viruses, and vaccinations are required.
Upon request, the pet owner will provide proof of vaccination to the assigned groomer and current veterinarian information. In exceptional circumstances, the decision of the assigned groomer shall be respected.
If you select in-home grooming, the groomer will attend the appointment at your home and provide the complete service to your pet at your house. By selecting Mobile Van, the groomer will park their van near your home and provide the service to your pet in the fully equipped van.
We provide grooming services for dogs and cats.
We only provide service to puppies that have rabies vaccinations up to date.
We only provide service to kittens that have rabies vaccinations up to date.
The decision to have a groom can often be difficult, especially for seniors or pets with health problems. These procedures may expose hidden or aggravate known medical problems during or after the grooming, increasing the pet’s stress. We have agreed to follow specific guidelines to protect your pet and the person providing the grooming service. If either Groomit or the assigned groomer believes taking your pet to a veterinarian is necessary, they will contact you first for your input. You are then responsible for covering any expenses related to veterinary care.
There is always the possibility an accident could occur. The grooming equipment is sharp, even though the assigned groomer uses extreme caution and care in all situations. Problems could occur, including cuts, nicks, and scratches. This can usually happen when a pet is wiggling or moving around; every effort will be made to ensure your pet is groomed safely, but an excited pet can be dangerous to keep working on. We reserve the right to end the grooming session even if the groom is not completed it.
Please let the assigned groomer know if your pet has fleas or ticks. A flea infestation can lead to tapeworms and other health problems. The assigned groomer will select the flea and ticks treatment add-on if needed. However, we strongly suggest you have your pet tested for Lyme complaint If ticks are found.
No, you must select one of the three packages we have available. All include the nail cut.
We have three packages available: Gold, Eco, and Silver.
The hair needs to be clean to get a smooth and even haircut. Depending on your pet’s breed and style, the groomer may do a “rough cut.” After the rough cut, your dog is washed, and fluff is dried, at which point the haircut is completed. In other cases, we may wash and dry the pet entirely before taking off any length.
By standard, we use natural dry shampoo; if you need a wet shampoo, please discuss it with the groomer during the appointment.
Gold Package
Full Haircut & Bath - Instant Booking.
Shower in the best organic and natural shampoo, and Hygiene areas, ears, and footpads are thoroughly cleaned. Nail trims and haircuts to breed high standards are all included in the price.
Includes:
Bath
Conditioner
Ear Cleaning
Nail Trim
Dry Brush Out
Blow Dry
Haircut
Sanitary Trim
Cologne
Eco Package
Full Haircut & Bath - Book 7 days in advance - Prepaid
Shower in the best organic and natural shampoo, and Hygiene areas, ears, and footpads are thoroughly cleaned. Nail trims and haircuts to breed high standards are all included in the price.
Includes:
Bath
Conditioner
Ear Cleaning
Nail Trim
Dry Brush Out
Blow Dry
Haircut
Sanitary Trim
Cologne
Silver Package
Bath, Brush & Nails - Instant Booking.
Shower in the best organic and natural shampoo, Hygiene areas, ears, and footpads are thoroughly cleaned; nail trims are included in the price.
Includes:
Bath
Conditioner
Ear Cleaning
Nail Trim
Dry Brush Out
Blow Dry
Gold Package
Full Haircut & Bath - Instant Booking.
Bath
Blow-Dry
Ear Cleaning
Dry Brush Out
Nail Trim
Haircut
Sanitary Trim
Pad Trim
Eco Package
Full Haircut & Bath - Book 7 days in advance - Prepaid
Blow-Dry
Ear Cleaning
Dry Brush Out
Nail Trim
Haircut
Sanitary Trim
Pad Trim
Silver Package
Bath, Brush & Nails - Instant Booking.
Bath
Blow-Dry
Ear Cleaning
Dry Brush Out
Nail Trim
We use natural products and have options for organic and hypoallergenic shampoos.
No, Eco package is only available for booking 7 days in advance. Only Silver and Gold package allows booking on the same day.
Yes, we have many add-ons and bundles to provide your pet with the best and most customized service.
The available add-ons for dogs are:
Facial
Berry Facial
Teeth Brushing
Skin & Coat
De-Shedding
Shea Butter Treatment
Flea & Tick
Skin Soothing
Medicated Itch Relief
Paws
Organic Paw Rescue
Nail Grinding
Treatments
Anal Gland Expression
Whitening Treatment
Odor Removal
Warm Vanilla Facial Cleanser
Shea Butter Treatment
Medicated Itch Relief
Odor Removal
De-Shedding
We make it as convenient for your pet to get groomed asap. We will give you a one-hour window within which the groomer will arrive. Appointments are available the same day within hours.
A matted dog requires patience, caution, and exceptional skills, as it is potentially easy to accidentally cut a pet with nods to the skin. It is also painful for the dog, which makes the job even more complicated, as sometimes they get aggressive.
The groomers must consider the time loss and the money spent on tools; in most cases, the blades must be trashed once a matted pet is shaved down. Equipment maintenance is essential and costs money.
To learn all about matted pets, click here.
A matted pet is when a pet’s fur has dense tangles and knots. It's a painful condition that can lead to other health concerns, such as infections or skin irritations, and can also mask other health issues or parasites.
To learn all about matted pets, click here.
Shaving the affected area of the coat is the safest and least painful way of dealing with such cases. It also comes with the benefit of revealing any skin issues, which can be likely in previously matted areas.
Unfortunately, in some cases, this is much too dangerous to do. Large knots close to the skin are hard to snip off safely, and pulling on them causes great pain.
To learn all about matted pets, click here.
The pet owner must notify Groomit and the assigned groomer if their pet has bitten or is aggressive. If necessary, a muzzle may be used during the grooming process. Groomit reserves the right to refuse/stop service for biting or aggressive pets and/or may charge an aggressive pet fee in addition to regular grooming fees. Customers understand that bites may be reported to local authorities according to the law in each state.
Suppose your pet experiences difficulties during grooming and requires extra time or another groomer's assistance to complete the grooming safely.
It encompasses pets who growl, hiss, bite, & paw at equipment or groomer, which can cause severe injuries to both.
An overly aggressive pet may still be subject to Non-Groomable Policy.
At Groomit Market Place, we love showing off the fantastic transformations our furry clients undergo during grooming sessions. We will never share any personal information or sensitive details. If you're not comfortable with us sharing photos of your pet, just let us know and we'll keep them private. Your pet's safety and privacy is our top priority, always. Please contact Customer Support if you don’t want your pet’s photo in our social media channels or website.
We added a new field for that specific request in the booking process. Now you can enter specific instructions to the groomer, so your pet gets the service as your preference.
We don’t allow dogs and cats in the same appointment because each groomer's skills are specific to each pet type.
Yes, you can have as many dogs as you need in the same appointment.
Yes, you can have as many cats as you need in the same appointment.
The Eco package only allows you to book seven days in advance. If you would like to book for the same day and your pet needs a haircut, you can choose the Gold Package.
We have implemented this new section called Waitlist. This will allow picking a specific date and time even if the groomer is unavailable. We will keep an eye on the request and the groomer schedule. If a slot on your desired date becomes available, we will contact you to confirm the appointment.
The time it takes to groom a pet can vary depending on the breed and thickness of the dog's coat. An average session should take around two to three hours. For example, a short-haired dog may take around 20 minutes to groom, while a long-haired dog may take around an hour. Additionally, the size of the pet will also factor in, and extra options may add to the overall time.
Your pet will be groomed in the comfort and convenience of your own home or within our mobile van. You must have a bathtub or shower accessible for us to bathe all large breeds. For small breeds, we can use your bath or kitchen sink. We only ask that you please provide towels. A secure counter and or table is required for all pets to safely and properly be groomed.
The hair needs to be clean to get a smooth and even haircut. Depending on your dog’s breed and style, the groomer may do a “rough cut.” After the rough cut, your dog is washed and fluff dried at which point the haircut is then completed. In other cases, we may wash and dry the dog completely before taking off any length. Dog grooming near me.
By standard, we use organic dry shampoo; if you need a wet shampoo, please discuss it with the groomer during the appointment.
Yes. Our groomers are familiar with most of the breed standards as well as being highly experienced with the more popular breeds. Many clients in NYC do not groom to breed standards due to the level of maintenance required. Regardless, providing pictures allows you and your groomer to see your options if you are looking for a specific style.
For Gold and Silver packages, your card is charged when the booking is completed, like reserving a flight. You will see an authorization charge for the transaction, which will drop off within 3 to 5 business days. Processing times may vary depending on your bank.
Never pay by cash or check—this could expose you to fraud.
You may pay with a credit or debit card. A surcharge of 3% will apply to all credit card payments.
Our general recommendations are to pluck the ear hair regularly to avoid buildup of dirt & ear wax, and it's much easier on us and your pet to pluck a little ear hair than to wait and have a ton to try to remove at once. Removing a lot of ear hair can create irritation, so our policy is that we are happy to do it, but if you choose not to, then it needs to be done by your veterinarian to avoid complications.
Yes, you can always choose your groomer. During the booking process, under groomer availability, select “Choose Groomer” The available groomers in your area will be listed, you can see their bio and rate.
You can favorite a groomer by pressing the heart icon next to their name. You will find their profile information under My account, Groomers. Also, you will be able to favorite them from the past appointments. If the heart is filled with red means is already favorte.
You can remove a groomer from your favorite groomer by pressing the heart icon next to their name. You will find their profile information under My account, Groomers. Also, you will be able to access it from completed appointments. If the heart is filled with white means is not a favorite.
Once the appointment is complete, in the app or website under my appointments, you will see the groomer profile and the chance to tip and rate the groomer.
Once the appointment is complete, in the app or website under my appointments, you will see the groomer profile and the chance to tip and rate the groomer.
No, you can request any groomer without a separate fee.
Yes, we now have the feature to hide the groomer from your list while booking. You can do that by opening the groomer’s profile and pressing on the “block groomer” at the bottom of the section.
It is at your discretion to tip the groomers. You can tip within our app, website, or cash.
If you select the first available groomer option, you will have more slots and probably find the best date and time for your appointment.
If you prefer to book with a specific groomer, you must adjust to their availability.
This means the groomer you pick will confirm the appointment as soon as you book.
All groomers pass a background check, provide complete details and personal information, and are approved by our specialist team. You can also find the groomer’s bio, rating, and number of appointments completed.
Some clients prefer to work with the same groomer. We recommend this if your pet tends to be anxious and nervous. Many dogs like the familiarity of having the same groomer as it allows them to not only feel more comfortable and relaxed, but it also allows the groomer to establish a consistent relationship with the dog or cat. If you want the same groomer, just "favorite" the groomer you choose within the Groomit app or web.
This feature is for when you prefer having more availability options that selecting an specific groomer.
Once the customer selects one of the packages associated with the mobile van service, we will assign you a van at your desired time. The van will arrive near your home, where the pet owner will be responsible for dropping off and picking up their pet. The pet owners will contact the groomer throughout the grooming via app or text message.
The mobile van comes equipped with everything needed for grooming. The pet owners are responsible for dropping off and picking up their pets as soon as the groomer arrives or finishes the grooming.
The average grooming time is 1 hour and 30 minutes. However, specific circumstances relating to size, coat, and matting times can vary. The specific skill of the groomer can also impact the time it takes to complete grooming.
Yes, both mobile and in-home grooming have an option of 1 or more pets. You must go through the booking process and select yes on the “add another pet to this appointment” prompt. Once that is selected, you must select the pet(s) you wish to be added to your pet profiles. However, booking a cat and a dog in the same appointment is not allowed.
Yes, you can still book an appointment. However, please note that due to this circumstance, groomers may start your grooming appointment later than initially scheduled. The groomer will allocate the best possible area to start the grooming and complete your service in the most effective way possible.
We offer a full grooming service for cats and dogs in our GOLD package and a bathing service for cats and dogs in the SILVER package. Details of the package are listed in the booking process. Additionally, we have add-ons of specific treatments you may give your pet, such as a whitening or shed control treatment. Full details are listed in both the app and website. See package information here.
No, we believe in the best possible care and comfort for the pets we serve. Our vans are spacious and provide a comfortable area for pets to relax whenever they are not groomed.
Once the groomer arrives, you will be notified through both your app and text message. Pet owners must drop off their pets ASAP, so groomers have enough time to complete the grooming until their next appointment.
A credible natural manufacturer makes our products. These items were selected based on the best experience and quality observed from their use on pets. We pride ourselves in creating the healthiest and highest quality experience for our customers and their pets.
No, the groomer will notify you via the app or text when your pet is ready for pickup. Please ensure to arrive on time for pick up, as groomers will most likely have another appointment after completing their current one. We respect the time of your pet parents and hope they also respect our groomers' time and schedule.
Mobile van grooming services have a cost of operating a mobile van, including fuel, maintenance, and equipment, which can also add to the overall cost. Moreover, mobile grooming vans are equipped with all the tools and equipment necessary for grooming, including water supply, electricity, grooming table, and more. Installing and maintaining these facilities in the van is also an additional expense that may make the service more expensive.
Our Mobile Grooming Van is self-contained and has ample power and a 50-gallon heated water supply.
Your pet will be groomed in the comfort and convenience of your own home. You must have a bathtub or shower accessible for us to bathe all large breeds. For small breeds, we can use your bath or kitchen sink. We only ask that you please provide towels. A secure counter and/or table is required for all pets to be safely and properly groomed.
We only ask that you please provide towels. A secure counter and/or table is required for all pets to be safely and adequately groomed.
Yes, the in-home groomer does clean after the service. All groomers must prioritize pet comfort and health by tailoring their grooming to match the specific needs of pet parents, which includes post-service clean-up
We recommend grooming your pet every 6 to 8 weeks. However, no one knows your pet as you do! Choose the grooming schedule that suits your pet to keep them happy and healthy.
You can do this by proactively taking care of your pet’s coat, always giving them a good brush before they end up in a matted condition.
Keep in mind that every breed of cat or dog needs varying amounts of grooming to keep them maintained. For example, a Poodle will require much more daily work than a short-haired Pug.
We at Groomit are here to help you keep on top of grooming. Having them regularly looked at by a professional can be a great way of keeping them looking great and helping them stay healthy.
Yes, booking the same day has a fee, and according to the time you are booking, the groomer’s availability might decrease.
Yes, you can book at any time. If you book four weeks in advance. To save more, we recommend you choose our prepaid Eco package.
Frequently confirmation is sent in the next 5 minutes after the appointment is requested. However, please allow 1 hour to receive the confirmation. If you haven’t received it after that time, please contact customer service at help@groomit.me with the subject: I didn’t receive the appointment confirmation.
You can find your next appointment on the Groomit app homepage or under upcoming appointments in the “My Appointment” section.
You can find your past appointment on the Groomit app homepage or under completed appointments in the “My Appointment” section.
From the app, you can contact the groomer by text message. Please reach out to them, or if you still have questions reach out to support them on our Live Chat.
Yes, all groomers must leave your place as it was found before arriving. They may request for a vacuum.
Yes, all groomers and pets have Premium Insurance.
No, You cannot reschedule unless the groomer changes the appointment. If so, please reach out to customer service to change your appointment’s date and time.
Rescheduling appointments are available for the Silver and Gold package and you can do it before 6 pm the day before your appointment.
To reschedule, in the app or web, go to “My Appointment,” and in the upcoming, press on “reschedule,” then pick a date and time.
A fee applies only when you reschedule your appointment after 6 pm the day before the appointment was scheduled.
If you reschedule after 6 pm the day before the groomer is on the way, you will be charged 50% of the appointment’s total amount.
If you reschedule while the groomer is on the way to your appointment, you will be charged 75% of the appointment’s total amount.
If you reschedule once the groomer arrives at your appointment, you will be charged 100% of the appointment’s total amount.
To rebook your last appointment, go to “My appointments” and under completed find the last one and press rebook.
You can contact the groomer on our app, or if you still have questions, reach out to support them on our online live chat on the website.
When the groomer arrives at the appointment, you can request any package upgrade or add-ons.
After the booking is completed, you will receive an email with a questionnaire about your experience.
We usually provide ETA; please understand that due to the very nature of being mobile, the groomer will occasionally be late for an appointment due to circumstances beyond our control (traffic, accidents, weather, etc.) and cannot be held liable for unavoidable time delays. Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming.
If you refer a friend and your friend's books, you get $10 Off on your next appointment. Find your referral code in your profile's “My Account” section.
Reach out to support them on our online live chat on the website. They will ask for some security questions and send your credentials via email or text.
You can recover your password by entering “I forgot my password” in the login section.
Please delete the app and install it again; if the issue persists, please Reach out to support them on our online live chat on the website. Or try booking on our web app.
Under “My Account,” find “My pets” and press on the edit button next to your pet’s name.
Under “My Account,” find “My pets” and press on the edit button next to your pet’s name. Once in the pet’s profile, scroll down to the bottom and press Remove or Memorialize Pet Profile.
Under “My Account,” find “My Addresses” and press on the edit button next to your address name. Remember, the address you enter has to be a Groomit-covered area.
Under “My Account,” find “Payment method and press ad new payment method.
You can only edit the billing information, but you cannot edit your credit card information. You must delete the current payment method and create a new one.
Select the edit option of the desired card you want to delete and go down to the bottom to press “delete this payment method.”
Your referral code is listed under your profile in the “My Account” section.
The services are listed on the home page, you can tap on the one you are interested in, and it will show all the information.
Under “Appointments,” you can find all the information needed. You can also tip, rate, and rebook appointments from the completed appointment.
Under “My Account,” find “Favorite Groomers.”
A recurring booking allows you to schedule regular grooming appointments for your pet at intervals that suit your needs, such as every 4, 6, 8, or 12 weeks.
Recurring booking is ideal for busy pet parents who want to ensure their pets always look and feel their best. It’s also perfect for health-conscious owners who understand the importance of a consistent grooming schedule as recommended by experts.
You can set up a recurring booking directly in our app or website. During the booking process, select a package, and you will be presented with two options: "One-Time" or "Recurring." Choose "Recurring" to set up your plan, and then select the frequency that works best for you (4, 6, 8, or 12 weeks).
Your recurring booking will be scheduled based on your selected frequency, time, and groomer. We will aim to keep the same groomer, day, and time as previous appointments whenever possible.
If you reschedule a booking, future recurring appointments will automatically adjust based on the new date of your last grooming service, ensuring your pet stays on a consistent schedule.
Yes, you can update your schedule anytime by selecting a new frequency. Date and Time will be available to be updated once the appointment is created 7 days before the upcoming appointment.
You will be charged 7 days before each appointment. At this time, you will also receive a notification to inform you of the charge. This notification gives you the chance to adjust the date, time, or cancel the appointment if needed.
No, you are charged individually for each appointment, 7 days before the scheduled date. This ensures flexibility and convenience for managing your recurring bookings. Recurring appointments can be canceled at no charge until the appointment is billed, then, it will be subject to the standard cancellation policy for any upcoming schedule.
There are no charges for canceling your recurring subscription. However, if an appointment has already been charged, cancellation policies will apply for that specific appointment.
If you cancel a confirmed appointment, you will receive a credit in your account for the amount charged. This credit can be used toward future bookings.
No, we do not allow transfers of recurring bookings to another pet. Each booking is tied to the specific pet profile and service requirements.
Yes! You’ll receive the following savings for each appointment:
$15 off on every Gold package booking.
$10 off on every Silver and Eco package booking.
These discounts apply to each pet you book.